Refund & Return Policy

HelaFlow provides digital credit and a software service. There are no physical goods to return and no shipping or exchange process.

You may request a review within 7 calendar days of a completed purchase by emailing hello@helaflow.app from the email address linked to your account. A purchase is generally eligible only if the credit granted by that purchase has not been used. Include your account email, purchase date, amount, and the reason for your request.

Requests concerning duplicate charges, technical failures, or other service issues are reviewed case-by-case. Contact us as soon as possible so we can investigate the payment and account activity. Approved corrections are recorded as an account adjustment. This policy does not limit any refund rights that apply under law.

We will acknowledge refund requests and let you know our decision after review. When approved, refunds are issued to the original payment method where possible. Processing time may vary depending on PayHere and your payment provider.

For refunds, cancellations, or questions about this policy, email hello@helaflow.app.